Privacy Policy

1. Who we are

This website, kitchenplanner.onestage.store, sells The Kitchen Renovation Planner, a printable PDF planner, and is operated by Riverhall, trading as OneStage (OneStage is a Riverhall brand). Riverhall is the controller of the personal data described here. Contact for any privacy question or request: kitchenplanorders@onestage.store.

This policy covers this product website only.

2. What we collect

• Order details. When you buy, Stripe collects your email address and payment details. We receive your email address, name (if you give it), country, the amount paid and the order reference. We never see or store your full card number.
• Order emails. We use your email address to send you both editions of the planner (US Letter and A4) as attachments, and to answer you if you contact us.
• Messages you send us. If you email us, we keep your message and email address to reply.
• Free downloads and sign-ups. When you ask for the free renovation checklist or The Kitchen Edit 2026, we store your email address, your name (if you give it), the sign-up status and dates, which form you used, and the IP address used at sign-up (to protect the forms from abuse). Checklist sign-ups are also added to our mailing list at Resend.
• Website analytics (Umami). We use Umami, open-source analytics software that we host ourselves on our own server (analytics.onestage.store); it is not a third-party analytics service. It records the pages you view (address and page title), the website that referred you, campaign tags in the link, your browser, operating system, device type, screen size and language, your approximate location (country, region and city), how long a visit lasts, and when a buy button is clicked (which button) or a free sign-up succeeds (on which page). It never records your email address or what you type into forms. Umami does not use cookies and does not store your IP address: the IP address is used only at the moment of the visit to look up the approximate location and to create a one-way hashed visitor code that changes every month. On the order confirmation page, the parts of the address after “?” are not sent.
• Website analytics (Cloudflare). We also use Cloudflare Web Analytics to count visits (for example pages viewed, referrer, browser and country). It does not use cookies and does not track you across other websites.
• Technical logs. The website application does not keep a log of page requests. Our hosting infrastructure may keep short-lived technical and error logs (which can include IP address, time, requested page and, for orders and sign-ups, the email address involved) to keep the site secure and working.

3. Why we use it (legal basis)

• To deliver your purchase (take payment, email the planner, handle support and refunds): necessary to perform our contract with you.
• To send a free download you ask for and protect the sign-up forms from abuse: at your request, and our legitimate interest in keeping the forms safe.
• To keep accounting and tax records: required by law.
• To keep the site secure and understand traffic in aggregate: our legitimate interest in running a safe, working shop.
• Marketing emails: only if you have separately agreed. You can withdraw that consent at any time. We do not send marketing emails to buyers without it.

4. Who processes data for us

We only share personal data with service providers who help us run the shop, and only for that purpose:

• Stripe: payment processing and checkout.
• Resend: sending the order email with your planner and the free downloads, and keeping the mailing list for checklist sign-ups.
• Cloudflare: DNS and cookieless website analytics.
• Our hosting provider: the server that runs this website and our self-hosted Umami analytics. Umami's developers receive no data from our installation.
• Our email provider: receiving and answering messages sent to our contact address.

We do not sell your personal data and we do not share it with advertisers.

5. International transfers

Some of these providers are based in, or process data in, the United States or other countries outside your own. Where that happens, they use recognised safeguards such as the EU Standard Contractual Clauses.

6. How long we keep it

• Order and payment records: as long as tax and accounting law requires (typically up to 7 years).
• Support emails: as long as needed to handle your request, then deleted within 24 months.
• Free sign-up records: while you are subscribed. If you unsubscribe, we keep the record marked as unsubscribed so we do not email you again; ask us if you want it deleted.
• Umami analytics data: as long as needed for these statistics. It contains no cookies, IP addresses or email addresses. Backup copies of the analytics database are deleted after 7 days.
• Technical logs: kept only for a short period by our hosting infrastructure.
• Marketing consent (if given): until you withdraw it.

7. Your rights

If you are in the EU, the UK or another place with similar laws, you have the right to access your data, have it corrected or deleted, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. To use these rights, email kitchenplanorders@onestage.store. We will reply within one month. You can also complain to your local data protection authority.

8. Cookies

This site does not set advertising or tracking cookies. Umami and Cloudflare Web Analytics work without cookies. During checkout, Stripe may use cookies on its own pages to process your payment securely. See Stripe's privacy policy for details.

9. Children

This site and the planner are not directed at children under 16, and we do not knowingly collect their data.

10. Changes to this policy

If we change how we handle personal data, we will update this page and the “Last updated” date above.