Refund Policy
The planner is a digital PDF emailed to you right after payment, so refunds are limited — but we do our best to make it right. This store is operated by Riverhall, trading as OneStage. Last updated: 15 September 2026.
Digital product, no returns
The Product is emailed to you the moment your payment is confirmed. Once you have it, it can be read and used, so we generally cannot accept returns on a digital PDF that has already been sent.
When we will refund or make it right
- The file doesn't work. If you can't open or use the file and we can't resolve it after you contact us, we'll refund you.
- Both editions included. Every purchase includes US Letter and A4 — if either is missing or won't open, tell us and we'll get the correct file to you.
- Accidental double purchase. If you were charged more than once by mistake, we'll refund the duplicate.
How to request a refund
Email kitchenplanorders@onestage.store with your order / Stripe session number and a short explanation. We aim to respond within one business day. Approved refunds are returned to your original payment method and may take a few business days to appear.
Not sure? Ask
If you're unsure whether your situation qualifies, reach out — we'd rather help than leave you stuck.